To discuss the return or exchange of a product purchased from us, please reach out to our customer service team at
of if you would prefer, email firstname.lastname@example.org
Upon receiving and inspecting the item, we will issue a refund back to the card used for the purchase after deducting
the original shipping cost and a 10% restocking fee. (Note: The actual shipping cost incurred will be deducted from
products that qualified for Free Shipping to the customer). A 50% restocking fee will be deducted from the refund if
the item is damaged or is no longer in re-sellable condition. We will consider refusal of a shipment as returning an
If during transit the package gets damaged, the customer must call the carrier within 48 hours for an inspection. We
must receive confirmation from the carrier before we can send a replacement or authorize the return.
I was amazed at the quick response from a real person when I had a question about my order, along with a followup to make sure everything was OK. The 6 TB G Drive is churning away on my desktop right now archiving 7 yrs of client files. I would buy from audiovideomarkdowns again, no question.
- Erich Schrempp
I appreciate your no-hassle and speedy service.
- Bob S. (Paulsboro, NJ)